Medical Security » Policies
Words synonymous with "company": POLICIES - They shouldn't be a secret.
Refund Policy
30 Day Risk Free Trial
D-tek-TION Security stands behind the premiere Personal Emergency Response System service by offering you an Unconditional Guarantee, and a 30 -day risk free trial . Since D-tek-TION Security is committed to our customer's total satisfaction, we guarantee that in the unlikely event that a customer is not 100% satisfied with the our personal emergency response system, or the monitoring of the system , within 30 days of the order, D-tek-TION Security will credit your account once the product(s) are returned to D-tek-TION Security. All original packaging/warranty cards, etc must be included. Buyer must call or e-mail expressing a desire to return the order for a full-refund to our office center, and the return package must be postmarked within 30 days of placing the order.
Buyer remains responsible for all shipping costs from and to D-tek-TION Security. D-tek-TION Security will provide for return shipping, or buyer can use carrier of their choice. If Buyer chooses to select their carrier of choice, the item(s) must be insured with the carrier returning it to us. All shipping costs are non-refundable. (We cannot refund on items lost or damaged by the carrier who is responsible for returning the items to us. i.e. if you return an item to us and D-tek-TION Security never receives it, we cannot refund you on it. Please insure all returns for your safety.) D-tek-TION Security reserves the right to charge a replacement fee if the order is returned without it's original packaging, warranty card, instructions or is missing any parts it was originally sold with. Please call D-tek-TION Security for a Return Merchandise Authorization (RMA) number at (866) 437-7233 . Modification of any item(s) voids this guarantee. After the 30-day risk free trial period, no refunds will be offered.
Refunds
Applicable refunds typically issued within 30 days of the date D-tek-TION Security equipment is received in our office. The D-tek-TION Security equipment is inspected for missing items (original box, correct RJ11 phone cord, PHB’s, etc. ) as well as damages (i.e. phone cord chewed by a pet, liquid spilled into the personal emergency response system, etc). Missing items and damages are deducted from applicable refunds.
D-tek-TION Security customers paying by a preauthorized payment plan through their bank account will have a D-tek-TION Security company cheque which will be mailed to the address shown in our files as the person responsible for payment.
Cancellations ~ Annual and Quarterly Contract
Since circumstances for individuals can change quickly and unexpectedly, customers selecting Annual or Quarterly payment plans may cancel prior to the end of the contract period. However, there is a small Contract Cancellation Fee and a monthly charge for our service at the regular Monthly rate (currently $28.95 per month) until our Home Medical Alert unit is received in our office.
D-tek-TION Security Customer Service Department call Toll Free @ (866) 437-7233, FAX : (705) 737-9696, email sales@dtektion.ca
Return Policy
Obtaining an RMA
A Return Merchandise Authorization (RMA) number must be obtained before an order can be returned. Orders sent to D-tek-TION Security without an RMA will be returned to sender. Please contact our Customer Service at 1 (866) 437-7233 to obtain an RMA number.
Once issued the RMA number must be written prominently on the outside of the return shipment packaging. Failure to follow these instructions, and any additional verbal directions issued by D-tek-TION Customer Service will result in the rejection of the shipment by D-tek-TION Security and the return of the order to you.
Other Terms
- Refusal of any ordered shipment voids all warranties. Shipping is non-refundable.
- All returned items must be undamaged, and able to be resold.
- Subscriber accounts will continue to be charged until all items are received by D-tek-TION Security
Warranty and Replacement Policy:
Your Personal Emergency Response System and Personal Help Buttons are manufactured to high and exacting specifications and are designed to provide you security and peace of mind for many years.
Rentals/Lease:
Rented products monitored by our response center shall be covered with a limited lifetime warranty for the period they are so monitored. D-tek-TION Security will replace any product which proves to be defective in a timely manner. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of D-tek-TION Security, is not covered by the warranty. D-tek-TION Security shall have the right of final determination of the existence and cause of defect.
In order to obtain service under the warranty, the Renter must notify D-tek-TION Security of any defects before the expiration of the warranty period. Prior to return, for repair or replacement, the Renter shall obtain a Return Merchandise Authorization number from D-tek-TION Security. D-tek-TION Security shall pay all shipping charges for products returned to D-tek-TION Security for warranty service and all shipping charges for the replacement product to the Renter.
Purchases:
D-tek-TION Security warrants, for a period of one year from the date of shipment to the original customer, that the products it sells are free from defects in material and workmanship . During the warranty period, D-tek-TION Security will, at its option, either repair or replace products which prove to be defective. The repaired or replaced equipment is then warranted for 90 days or the balance of the initial warranty period, whichever is greater. One year warranty excludes all batteries which are warranted for a period of 90 days only. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of D-tek-TION Security, is not covered by the warranty. D-tek-TION Security shall have the right of final determination of the existence and cause of defect.
Products monitored by our Response Center shall be covered with a limited lifetime warranty for the period they are so monitored. Limited lifetime warranty excludes all batteries which are warranted for a period of 90 days only. Limited lifetime warranty excludes all Personal Help Buttons which are warranted for a period of one year only. Warranty does not cover service or repair due to accident, abuse, neglect, vandalism, theft, loss, lightning damage, use contrary to specifications or instructions, acts of God, or repair or modification by anyone other than Seller. D-tek-TION Security shall have the right of final determination of the existence and cause of defect.
In order to obtain service under the warranty, the Purchaser must notify D-tek-TION Security of any defects before the expiration of the warranty period. Upon return of any P.E.R.S. system for repair or replacement, Purchaser shall obtain a Return Merchandise Authorization number from D-tek-TION Security and prepay any shipping charges for products returned to D-tek-TION Security for warranty service and D-tek-TION Security shall pay for return of the product to the Purchaser. In the event product is inoperable upon arrival, D-tek-TION Security shall pay any shipping charges for products returned to D-tek-TION Security for warranty service and D-tek-TION Security shall pay for return of the product to the Purchaser.
The remedies provided herein are the Purchaser's sole and exclusive remedies. D-tek-TION Security shall not be liable for any direct, indirect, special, incidental, or consequential damages, and in no event will liability exceed the purchase price of the product. No agent, employee, or representative of D-tek-TION Security or any other person is authorized to modify this warranty in any respect.
Personal Help Buttons (PHB):
D-tek-TION Security warrants the Personal Help Button for a period of one year. PHBs with missing labels will not be replaced under the warranty.
In order to obtain service under the warranty, the Purchaser must notify D-tek-TION Security of any defects before the expiration of the warranty period. Upon return of any PHB for repair or replacement, Purchaser shall obtain a Return Merchandise Authorization number from D-tek-TION Security and prepay any shipping charges for products returned to D-tek-TION Security for warranty service and D-tek-TION Security shall pay for return of the product to the Purchaser.
Damaged on Arrival:
In the unlikely event that your order is damaged during shipping, all claims for damage and shipping will be filed with the carrier by D-tek-TION Security. If the order arrives damaged, Buyer MUST notify D-tek-TION Security within 24 hours of the time of delivery, and not 24 hours of personally discovering the damage. If customer notifies us within 24 hours, D-tek-TION Security will cover the cost of shipping out the replacement, as well as cover the cost of the prepaid return label for the return of the damaged item. If customer does not notify us within 24 hours, customer remains liable for all shipping costs associated in replacing, as well as returning the damaged item.
D-tek-TION Security must file a claim directly with the carrier within 5 days of the delivery date, so it is imperative we are notified of any damage during transit immediately. We typically ask the customer to hold onto the damaged item and original packaging for up to 10 business days. If you do not retain all original packaging materials (i.e. box, peanuts, bubble wrap, etc) and the carrier rejects the claim, D-tek-TION Security cannot replace your merchandise. Please help us in filing a claim on your behalf by retaining ALL materials per the carrier Claims Investigation requests.
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